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2017 Trends Report Topic Spotlight: ADA Complaint Process

Americans with Disabilities Act (ADA) complaint processes and policies are the focus of this Topic Spotlight, one of six transportation issues reported on in the National Aging and Disability Transportation Center 2017 Transportation Trends Report. For transit agencies, a solid Americans with Disabilities Act (ADA) complaint process and policy will ensure that customer complaints and concerns are resolved quickly and fairly.

The complete report discusses trending topics–significant issues that affect the availability of accessible transportation in communities–identified by the National Aging and Disability Transportation Center (NADTC) in 2017.