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Promising Practices for Fixed-Route & Paratransit Agencies: Communicating with Older Adults Before, During & After Emergencies

This information brief outlines communications practices and recommendations for transportation providers on how they can effectively reach older adult audiences before, during, and after an emergency. For the purposes of this brief, emergency situations encompass but are not limited to natural disasters, terrorist attacks, passenger incidents that involve mass injuries or fatalities, large-scale equipment failure, power failure, vehicle evacuations, and major service disruptions.