Disability Sensitivity and the ADA Complaint Process Webinar
April 12, 2018
2:00–3:30pm EST/1:00-2:30pm CST/12:00-1:30pm MST/11:00am-12:30pm PST
Presenter: Ken Thompson, Technical Assistance Coordinator
Join us for a presentation on disability sensitivity and the ADA complaint process for transportation providers. Covered topics include serving customers with disabilities and etiquette for interacting with customers who have disabilities in the transit environment. Additionally, examples of recognizing how to accommodate the needs of these customers will be provided along with an overview of important considerations for implementing an effective ADA complaint process.
For questions, contact Ken Thompson, firstname.lastname@example.org.