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Online Course

Addressing Risk, Liability and Insurance in Volunteer Transportation Programs

The course launched on June 12, and registration is closed.
Course registrants will have until July 17, 2019 to complete course requirements.


In 2018, the NADTC offered a course on the “Keys to a Successful Volunteer Transportation Program”, which focused on the key aspects of volunteer transportation programs.  In this course, we will provide a more in-depth look at one of the five keys to a successful volunteer transportation program: Risk, Liability and Insurance. Understanding the ins and outs of risk, liability and insurance issues is critical to the success of a volunteer transportation program. Volunteer transportation is an important option for meeting the transportation needs of older adults and people with disabilities; enabling them to access medical care, employment, grocery shopping and other services. Volunteer transportation programs are widely used to fill transportation gaps in many communities. Yet, despite their popularity, volunteer transportation programs often deal with a host of uncertainties surrounding rights for volunteers. The course platform is Section 508 compliant and will include pre-recorded presentations, a discussion forum available to all course registrants, quizzes and essential resources.  This course is free, but you will need to register to gain access to the course. The course is also self–paced: participants will need to meet the completion deadline but may watch the provided videos and complete the assignments on their own time.

Course registrants will have the opportunity to:

  • Learn about tools to understand and manage the potential risks of starting and operating a volunteer transportation program.
  • Gain a better understanding of key factors surrounding risk management, liability and insurance.
  • Learn about best practices for protecting volunteer drivers.


Registration for this course closed on June 26. Course materials will be posted starting June 12, 2019. The course is self-paced and participants can work through the materials on their own time.

For questions, contact Melissa Gray, Program Manager, National Aging and Disability Transportation Center at


June 12, 2019
July 17, 2019
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