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This bookmark lists the rights guaranteed to paratransit customers under the ADA and the responsibilities passengers have when using ADA paratransit.

This resource sheet examines strategies for rural areas including: coordinated systems, volunteer networks, vouchers, and flex routes. Concludes with contact information for organizations currently working on rural transportation issues.

This bookmark includes the U.S. DOT’s definition of a service animal, customer’s rights and responsibilities regarding service animals, and customer service practices.