Found 37 results
ARCHIVED – Disability Sensitivity and the ADA Complaint Process Webinar
On April 12, 2018, NADTC presented this webinar on disability sensitivity and the ADA complaint process for transportation providers. Topics include serving customers with disabilities and etiquette for interacting with customers who have disabilities in the transit environment. Additionally, examples of recognizing how to accommodate the needs of these customers will be provided along with an…
Read more »2017 Trends Report Topic Spotlight: ADA Complaint Process
Americans with Disabilities Act (ADA) complaint processes and policies are the focus of this Topic Spotlight, one of six transportation issues reported on in the National Aging and Disability Transportation Center 2017 Transportation Trends Report. For transit agencies, a solid Americans with Disabilities Act (ADA) complaint process and policy will ensure that customer complaints and concerns…
Read more »2017 Transportation Trends Report
This report reviews 2017’s trending topics in transportation. From industry news to questions we receive at NADTC, we provide an overview of what’s been important in the world of accessible transportation over the past year. Topics include: • Americans with Disabilities Act No-Show Policies and Penalties for Paratransit • Americans with Disabilities Act Complaint Process…
Read more »2016 Trends Report Topic Spotlight: ADA
The Americans with Disabilities Act as it relates to transportation services for older adults and people with disabilities is the focus of this Topic Spotlight, one of seven transportation issues reported on in the National Aging and Disability Transportation Center 2016 Transportation Trends Report. The complete report discusses trending topics—significant issues that affect the availability…
Read more »ARCHIVED – ADA Ask the Expert Podcast
Recorded March 30, 2017, this podcast is about the Americans with Disabilities Act and common ADA questions related to customer service, wheelchairs on vehicles, and service animals. The podcast was part of the NADTC ADA Mini-Course and features NADTC Technical Assistance Specialists Ken Thompson and Julie Dupree as they address questions related to ADA transportation…
Read more »2016 Transportation Trends: A Look at the Year’s Top Mobility Challenges & Opportunities
This report discusses trending topics—significant issues that affect the availability of accessible transportation in communities—identified by the National Aging and Disability Transportation Center (NADTC) in 2016. Selected topics include: • Americans with Disabilities Act • Accessible Bikeshare • Crossing Jurisdictional Boundaries • First Mile/Last Mile • Safety • Section 5310 • Shared Ride Services The…
Read more »Coordinated Transportation Planning Information Brief: Requirements, Strategies, and Tools for Meaningful Engagement for Older Adults and People with Disabilities
This information brief examines federal Section 5310 requirements related to meaningful engagement of older adults and people with disabilities in the transportation planning process. The second part of the brief reviews strategies used in public meetings, stakeholder groups, and engagement exercises, and identifies pros and cons of different types of engagement methods depending on their…
Read more »Transit Operator’s Pocket Guide
This quick reference guide for fixed-route bus operators addresses ADA requirements such as priority seating and stop announcements. The guide also provides tips for serving customers with disabilities and those who have service animals. Thank you to 2017 NADTC photo contest participants Senior Transportation Connection (Cleveland, Ohio) and Ark-Tex Council of Governments (Texarkana, Texas)…
Read more »Facts about Service Animals and Transportation Poster
This poster contains brief information on ADA service requirements for service animals as well as customer and operator responsibilities.
Read more »Transit Customer Rights & Responsibilities Bookmark
This bookmark details the rights guaranteed to transit customers under the ADA and the responsibilities passengers have when using community transportation.
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