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Publication

Determining ADA Paratransit Eligibility

This workbook provides an approach, recommendations and training materials for determining eligibility for ADA Paratransit services. The document covers three sections, Guidance for Conducting Physical Functional Assessment for ADA Paratransit Eligibility, an Introduction to the Functional Assessment of Cognitive Transit Skills (FACTS) Administration, and Assessment and Scoring Exercises.

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Publication

2021 FTA Section 5310 Compendium

This report is a collection of informational briefs highlighting the various uses of FTA Section 5310 Funding, implemented by human services agencies and transportation programs across the United States. The 2021 topics include: Americans with Disabilities Act (ADA) Requirements for Section 5310 Recipients Area Agencies on Aging and Section 5310 Funding Mobility Management and FTA Section…

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Publication

NADTC Best Practices Compendium

The Best Practices Compendium is a compilation of the lessons learned by the 16 grant programs funded by NADTC from 2017 through 2019. The overall purpose of these demonstration grants was to establish one or more innovations—new transportation services or programs—in the selected communities. Such innovations have the potential to serve as models that may…

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Publication

2019 Transportation Trends Report

This report reviews 2019’s trending topics in transportation. The Trends Report provides an overview of what’s trending in the industry, questions we receive at NADTC and important transportation issues in communities across the U.S. 2019 topics include: Filling a Need: Hiring People with Disabilities in Transit Travel Training for Older Adults Procuring Demand Response Transit…

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Publication

2017 Trends Report Topic Spotlight: ADA No-Shows and Cancellations

Americans with Disabilities Act policies regarding Complementary Paratransit customer no-shows and ride cancellations are the focus of this Topic Spotlight, one of six transportation issues reported on in the National Aging and Disability Transportation Center 2017 Transportation Trends Report. The complete report discusses trending topics—significant issues that affect the availability of accessible transportation in communities—identified by…

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Webinar

ARCHIVED – Disability Sensitivity and the ADA Complaint Process Webinar

On April 12, 2018, NADTC presented this webinar on disability sensitivity and the ADA complaint process for transportation providers. Topics include serving customers with disabilities and etiquette for interacting with customers who have disabilities in the transit environment. Additionally, examples of recognizing how to accommodate the needs of these customers will be provided along with an…

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Publication

2017 Trends Report Topic Spotlight: ADA Complaint Process

Americans with Disabilities Act (ADA) complaint processes and policies are the focus of this Topic Spotlight, one of six transportation issues reported on in the National Aging and Disability Transportation Center 2017 Transportation Trends Report. For transit agencies, a solid Americans with Disabilities Act (ADA) complaint process and policy will ensure that customer complaints and concerns…

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Publication

2017 Transportation Trends Report

This report reviews 2017’s trending topics in transportation. From industry news to questions we receive at NADTC, we provide an overview of what’s been important in the world of accessible transportation over the past year.  Topics include: • Americans with Disabilities Act No-Show Policies and Penalties for Paratransit • Americans with Disabilities Act Complaint Process…

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Publication

2016 Trends Report Topic Spotlight: ADA

The Americans with Disabilities Act as it relates to transportation services for older adults and people with disabilities is the focus of this Topic Spotlight, one of seven transportation issues reported on in the National Aging and Disability Transportation Center 2016 Transportation Trends Report. The complete report discusses trending topics—significant issues that affect the availability…

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