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This workbook provides an approach, recommendations and training materials for determining eligibility for ADA Paratransit services. The document covers three sections, Guidance for Conducting Physical Functional Assessment for ADA Paratransit Eligibility, an Introduction to the Functional Assessment of Cognitive Transit Skills (FACTS) Administration, and Assessment and Scoring Exercises.
NADTC hosted the Procuring Demand Responsive Transit Technology webinar on March 5 ,2020. View and listen to the webinar Download a copy of the webinar transcript in Word This webinar features information on how to procure technology for scheduling and dispatching for your agency. The webinar highlights procurement process, data ownership, writing an RFP, defining the…
Americans with Disabilities Act policies regarding Complementary Paratransit customer no-shows and ride cancellations are the focus of this Topic Spotlight, one of six transportation issues reported on in the National Aging and Disability Transportation Center 2017 Transportation Trends Report. The complete report discusses trending topics—significant issues that affect the availability of accessible transportation in communities—identified by…
Americans with Disabilities Act (ADA) complaint processes and policies are the focus of this Topic Spotlight, one of six transportation issues reported on in the National Aging and Disability Transportation Center 2017 Transportation Trends Report. For transit agencies, a solid Americans with Disabilities Act (ADA) complaint process and policy will ensure that customer complaints and concerns…
The Americans with Disabilities Act as it relates to transportation services for older adults and people with disabilities is the focus of this Topic Spotlight, one of seven transportation issues reported on in the National Aging and Disability Transportation Center 2016 Transportation Trends Report. The complete report discusses trending topics—significant issues that affect the availability…
Recorded March 30, 2017, this podcast is about the Americans with Disabilities Act and common ADA questions related to customer service, wheelchairs on vehicles, and service animals. The podcast was part of the NADTC ADA Mini-Course and features NADTC Technical Assistance Specialists Ken Thompson and Julie Dupree as they address questions related to ADA transportation…
This report discusses trending topics—significant issues that affect the availability of accessible transportation in communities—identified by the National Aging and Disability Transportation Center (NADTC) in 2016. Selected topics include: • Americans with Disabilities Act • Accessible Bikeshare • Crossing Jurisdictional Boundaries • First Mile/Last Mile • Safety • Section 5310 • Shared Ride Services The…
This information brief outlines communications practices and recommendations for transportation providers on how they can effectively reach older adult audiences before, during, and after an emergency. For the purposes of this brief, emergency situations encompass but are not limited to natural disasters, terrorist attacks, passenger incidents that involve mass injuries or fatalities, large-scale equipment failure,…
This report highlights the findings of a survey on how taxi operators in the U.S. assist transit systems by providing paratransit service for people with disabilities.
This bookmark lists the rights guaranteed to paratransit customers under the ADA and the responsibilities passengers have when using ADA paratransit.