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Publication

Determining ADA Paratransit Eligibility

This workbook provides an approach, recommendations and training materials for determining eligibility for ADA Paratransit services. The document covers three sections, Guidance for Conducting Physical Functional Assessment for ADA Paratransit Eligibility, an Introduction to the Functional Assessment of Cognitive Transit Skills (FACTS) Administration, and Assessment and Scoring Exercises.

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Webinar

Procuring Demand Responsive Transit Technology Webinar

NADTC hosted the Procuring Demand Responsive Transit Technology webinar on March 5 ,2020. View and listen to the webinar Download a copy of the webinar transcript in Word This webinar features information on how to procure technology for scheduling and dispatching for your agency. The webinar highlights procurement process, data ownership, writing an RFP, defining the…

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Publication

2017 Trends Report Topic Spotlight: ADA No-Shows and Cancellations

Americans with Disabilities Act policies regarding Complementary Paratransit customer no-shows and ride cancellations are the focus of this Topic Spotlight, one of six transportation issues reported on in the National Aging and Disability Transportation Center 2017 Transportation Trends Report. The complete report discusses trending topics—significant issues that affect the availability of accessible transportation in communities—identified by…

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Publication

2017 Trends Report Topic Spotlight: ADA Complaint Process

Americans with Disabilities Act (ADA) complaint processes and policies are the focus of this Topic Spotlight, one of six transportation issues reported on in the National Aging and Disability Transportation Center 2017 Transportation Trends Report. For transit agencies, a solid Americans with Disabilities Act (ADA) complaint process and policy will ensure that customer complaints and concerns…

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Publication

2016 Trends Report Topic Spotlight: ADA

The Americans with Disabilities Act as it relates to transportation services for older adults and people with disabilities is the focus of this Topic Spotlight, one of seven transportation issues reported on in the National Aging and Disability Transportation Center 2016 Transportation Trends Report. The complete report discusses trending topics—significant issues that affect the availability…

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Podcast

ARCHIVED – ADA Ask the Expert Podcast

Recorded March 30, 2017, this podcast is about the Americans with Disabilities Act and common ADA questions related to customer service, wheelchairs on vehicles, and service animals. The podcast was part of the NADTC ADA Mini-Course and features NADTC Technical Assistance Specialists Ken Thompson and Julie Dupree as they address questions related to ADA transportation…

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Publication

2016 Transportation Trends: A Look at the Year’s Top Mobility Challenges & Opportunities

This report discusses trending topics—significant issues that affect the availability of accessible transportation in communities—identified by the National Aging and Disability Transportation Center (NADTC) in 2016. Selected topics include: • Americans with Disabilities Act • Accessible Bikeshare • Crossing Jurisdictional Boundaries • First Mile/Last Mile • Safety • Section 5310 • Shared Ride Services The…

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Publication

Promising Practices for Fixed-Route & Paratransit Agencies: Communicating with Older Adults Before, During & After Emergencies

This information brief outlines communications practices and recommendations for transportation providers on how they can effectively reach older adult audiences before, during, and after an emergency. For the purposes of this brief, emergency situations encompass but are not limited to natural disasters, terrorist attacks, passenger incidents that involve mass injuries or fatalities, large-scale equipment failure,…

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