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The Best Practice, Transportation Call Centers and Information & Referral/Assistance, highlights successful strategies call centers can use to increase ridership by simplifying the process and increasing trust. This best practice is featured in the Best Practices Compendium, all of which are based on work of grant projects supported by NADTC, 2017-2019.
The Best Practices Compendium is a compilation of the lessons learned by the 16 grant programs funded by NADTC from 2017 through 2019. The overall purpose of these demonstration grants was to establish one or more innovations—new transportation services or programs—in the selected communities. Such innovations have the potential to serve as models that may…
NADTC’s Transportation Information and Assistance Blog Series is a compilation of resource posts on the topic of information and referral/assistance. “Transportation information and assistance” is a broad term meant to encompass the varied approaches that communities may adopt to respond to ride requests and answer questions about transportation options. These include specialized transportation information services…
This is the second webinar in the NADTC Webinar Series on Transportation Information and Assistance. To view the first webinar, visit the webinar resource page. For many older adults, people with disabilities and family caregivers who need transportation, simply finding out about the mobility options available in the community may present an insurmountable obstacle. Such…
Section 5310 funding and its support of transportation services for older adults and people with disabilities is the focus of this Topic Spotlight, one of seven transportation issues reported on in the National Aging and Disability Transportation Center 2016 Transportation Trends Report. The complete report discusses trending topics—significant issues that affect the availability of accessible…
In the Winter of 2017, NADTC conducted an online course exploring the role of human services agencies in transportation. The following written and video material resulted from the two-month program. While each of these sessions is complementary to one another, they can be reviewed independently. You may notice that the materials posted reference Learning Assignments…