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Multimedia Resources

A collection of multimedia resources, such as webinars, videos and images that can be used for informational and training purposes to address the unique mobility needs of older adults and people with disabilities.


Americans with Disabilities Act (ADA)

The ADA is a civil rights law prohibiting discrimination against persons with disabilities. Under Title II of the ADA, public transportation must be usable by people with disabilities.

Assisted Transportation

Assisted transportation are programs that provide personal assistance designed to enable older adults and people with disabilities to travel safely.


Coordination can improve overall mobility within a community when multiple entities work together to increase transportation capacity through cooperation, communication and sharing of resources


COVID-19 has had a major impact on the way transportation programs provide services. Transportation programs adapted their programs to meet the needs of their riders.


Alzheimer’s and dementia negatively affect a person’s ability to drive. Accessible transportation options for people with Alzheimer’s and dementia are essential to ensure these individuals can continue to be active participants in society.

Diversity, Equity and Inclusion

Equitable and accessible transportation services are vital to all communities to connect individuals to employment, healthcare and other essential services.

Food Access

A critical component of addressing food insecurity is having appropriate and reliable transportation to access healthy foods.

Grants and Funding

Federal, state and local funding helps transportation programs expand accessible transportation options for older adults and people with disabilities.

Human Services Transportation

Human service transportation includes a broad range of transportation service options designed to meet the needs of transportation disadvantaged populations including older adults, disabled persons, and/or those with lower income.


Marketing transportation programs can be an effective way to build ridership, develop partnerships and coordinate services between organizations.

Medical Transportation

Medical transportation is an important option for providing access to health care services for older adults and people with disabilities. Transportation programs play a key role in addressing the gaps in access to health care services in their community.

Mobility Management

Mobility management is the practice of designing and delivering coordinated transportation services that are person-centered to customers, including older adults, people with disabilities, and individuals with lower incomes.


Pedestrian travel is an important mode of transportation for many individuals. Accessible pedestrian pathways are an integral element in creating livable communities. A livable community is one that is safe and secure. It offers choices in where to live and how to get around.

Rural Transportation

Rural public transportation systems serve communities outside of urban areas. These resources address the unique challenges and opportunities of implementing and operating accessible transportation systems in rural areas.

Social Isolation

Connecting older adults to available transportation options in their communities provides an opportunity to foster and maintain social connections.


Technology can directly address and overcome barriers that have led to unmet mobility needs of older adults and people with disabilities.

Transportation Innovations – NADTC Grants

NADTC community grants are designed to support communities to assess their transportation needs and develop and implement innovations and new models for increasing the availability of accessible transportation services for older adults and people with disabilities.

Travel Training

Travel training, or travel instruction, is a professional method of teaching individuals skills for independent travel, often focusing on fixed route public transit, but can include instruction on other modes such as shared ride options, volunteer transportation, and even pedestrian safety.


Veterans are traditionally an under-served population when it comes to transportation access. Connecting Veterans to community transportation options and developing partnerships is key to expanding mobility options for Veterans.

Volunteer Transportation

Volunteer transportation programs are diverse transportation programs that are typically designed to address the mobility needs of older adults and people with disabilities living in the community.

Learning Shorts

Writing Effective Survey Questions

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Collecting input from the community is an important part of developing a coordinated public transit-human services transportation plan. Surveys are a commonly used tool to elicit feedback and input from transportation users and the public; but writing a survey that gets honest, constructive responses requires effective questions. In this video, you’ll learn 5 tips for developing strong and effective survey questions.

Developing and Maintaining Partnerships for Sustainability

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Developing and maintaining partnerships is an important part of growing and sustaining your transportation program. In this video, you’ll learn tips for developing partnerships with community organizations to improve transportation services to meet the needs of your community.

Effective and Interactive Communication

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This learning short will help you learn how to engage in effective and interactive communication with people who have disabilities. This will ensure that your system has a process in place to effectively discuss reasonable modifications, resolve ADA accessibility issues, and make your transit operations stronger.

Online Tools to Support Human Services Transportation Programs

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Adapting online tools is one way help your human services transportation program grow. This learning short will help you learn how to use online tools to efficiently manage trip scheduling, improve collaboration within your organization and coordinate trips with other agencies.

Access Matters

Access Matters:  What does Access mean?

Access to public transportation by people with disabilities is a civil right thanks to the Americans with Disability Act. Being able to take the bus, train or other type of public transportation gives people the independence to go where they want and need to go, which is important to all people. In this video, you will learn more about how accessible transportation improves the lives of older adults and people with disabilities who live in urban and rural areas.

Access Matters:  Communication

Transportation providers should prioritize effective communication practices to ensure people with disabilities are treated with respect. Training bus drivers to use person-first language is a best practice for transportation programs. Learn more about effective communication in this video.

Access Matters:  Various Disabilities

Accessible transportation makes it possible for people of every ability level to go the places they need and desire to go to live life to the fullest. This video reviews the steps necessary to make public transportation accessible to all people.

Access Matters:  Service Animals

People with disabilities have the right to ride public transportation with their services animals according to the Americans with Disability Act. This video reviews regulations that drivers and riders should know when riding when a service animal.

Access Matters: Different Types of Assistance

People with and without disabilities have a variety of needs when using transportation services. People with and without disabilities may need assistance with things like oxygen tanks, wheelchairs, strollers and other mobility devices. Tips for drivers in providing the different types of assistance riders might need are discussed in this video.


Upping Your Game: Best Practices in Applying for Grants and Responding to RFPs

The Jewish Council for the Aging in Rockville, MD highlight their best practices in applying for grants and responding to RFPs. This session also includes information on JCA’s travel training program for senior employment access.

Transportation for Elders Living on Indian Reservations: Challenges, Funding and Good Practices

This podcast highlights the importance of transportation for American Indian elders and identifies innovative approaches and resources for improving transportation services on reservations and other Indian lands in the United States.


NADTC Photo Gallery