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Access Matters Video Series

training videos designed to educate transportation drivers to assist people with disabilities, while providing the best customer experience
These videos were created to train drivers to be more sensitive to the needs of people who are blind, deaf and have other disabilities who rely on public transportation. The series of five videos covers important topics such as communication, service animals, what access means and tips for serving people with a variety of disabilities. Educating drivers about the needs of people with disabilities will allow them to provide the most helpful customer service to all riders of public transportation so that people can remain independent in their communities. NADTC encourages these videos to be widely used across all sectors of transportation service.
  1. Access Matters:  What Does Access Mean?
  2. Access Matters:  Communication
  3. Access Matters:  Various Disabilities
  4. Access Matters:  Service Animals
  5. Access Matters:  Different Types of Assistance