Denver Regional Mobility & Access Council, Equity in Motion
The Denver Regional Mobility & Access Council (DRMAC) serves as the Regional Coordinating Council for nine counties in central Colorado, including the Denver Metro
area. It coordinates transportation for the region and includes transportation providers, users and advocates. DRMAC has launched a three-part training program using the Federal Transit Administration’s (FTA’s) Enhanced Mobility of Seniors and Individuals with Disabilities Formula Program (Section 5310) funds to tackle persistent barriers in mobility and service delivery. The goal is to ensure access for all—including older adults, people with disabilities, caregivers, low-income residents and the general public—through partnerships with government agencies, private sector leaders, community organizations and technology providers.
What makes this innovative?
The three-part training program includes “Getting There Travel Training,” technology training and a self-paced online learning system. Getting There Travel Training integrates personalized services and technology to meet riders’ unique needs and helps them become more comfortable with using alternative modes of transportation. It addresses barriers such as limited access to real-time information, payment systems and route planning tools. Getting There Travel Training is offered in-person through partnerships across sectors of the community with follow-up sessions as needed. According to surveys, 80 percent of riders who have completed the training, including those with physical and cognitive challenges, report feeling more independent and empowered to travel without assistance.
DRMAC’s technology training offers basic technology education to help users navigate transit apps, including Denver Regional Transportation District’s (RTD’s) full range of light rail and bus services, Uber and Lyft. Finally, its learning management system enables DRMAC to deliver interactive, self-paced training online. Users learn at their own pace while gaining knowledge to overcome mobility challenges and make informed transportation decisions.
The training introduces participants to alternative modes of transportation, including on-demand ride services that accommodate mobility devices and special health requests, to ensure riders have door-to-door service when they need it. Additionally, caregiver support services are integrated into applications to allow for coordinated travel options, making it easier for both caregivers and those they assist to arrange transportation.
This innovation is funded by FTA Section 5310 with matching funds from Older Americans Act (OAA) Title IIIB funding.
Lessons Learned and Replication Advice:
› Offer personalized instruction to increase rider confidence, particularly for those with physical or cognitive challenges.
› Form community partnerships to ensure the program addresses community needs and to increase its reach and effectiveness.
› Offer follow-up sessions and ongoing assistance to ensure participants feel supported as they independently navigate the transportation system.
› Provide training on how to use Smartphones, apps and schedules with simple, user-friendly technology designed with accessibility in mind.
› Incorporate training for family members and caregivers to ensure they are prepared to provide support when needed.