While 2020 has been in many ways unprecedented, many transit agencies have continued to excel at what they do best – move people. With their employees deemed essential workers, most transit authorities across the country remained in service during the pandemic, while developing innovative ways to operate in our new normal. The core ridership of public transportation is the aging and disability communities; however, during this time of uncertainty, transit agencies have stepped out of the daily routine to assist a community truly in need.
This report discusses how several large urban transit agencies have stepped up to assist their communities during these trying times.
