Recorded March 30, 2017, this podcast is about the Americans with Disabilities Act and common ADA questions related to customer service, wheelchairs on vehicles, and service animals. The podcast was part of the NADTC ADA Mini-Course and features NADTC Technical Assistance Specialists Ken Thompson and Julie Dupree as they address questions related to ADA transportation for bus and rail operations. (Listening time: 29 minutes, 19 seconds)