The Best Practice, Engagement and Outreach for Transportation Programs, highlights the experiences of several former grantees. A major lesson learned was that building trust among riders, communities and partners is critically important. Grantees valued outreach as a way to raise awareness and increase community support when new transportation services are launched.
This best practice is featured in the Best Practices Compendium, all of which are based on work of grant projects supported by NADTC, 2017-2019.