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Transit Operator’s Pocket Guide
This quick reference guide for fixed-route bus operators addresses ADA requirements such as priority seating and stop announcements. The guide also provides tips for serving customers with disabilities and those who have service animals. Thank you to 2017 NADTC photo contest participants Senior Transportation Connection (Cleveland, Ohio) and Ark-Tex Council of Governments (Texarkana, Texas)…
Read more »Toolkit for the Assessment of Bus Stop Accessibility and Safety
This “how-to” toolkit addresses optimal bus stop design including a comprehensive assessment tool. Topics covered: shelter design, lighting, security, pedestrian environment, signage, wayfinding, technology, urban/rural considerations, and organizational collaboration.
Read more »Crossing Great Divides: A Guide to Elder Mobility Resources and Solutions in Indian Country
This publication is intended to highlight the importance of transportation for American Indian elders and identify innovative approaches and resources for improving transportation services for elders living on reservations or other Indian lands throughout the United States.
Read more »Facts about Service Animals and Transportation Poster
This poster contains brief information on ADA service requirements for service animals as well as customer and operator responsibilities.
Read more »Transit Customer Rights & Responsibilities Bookmark
This bookmark details the rights guaranteed to transit customers under the ADA and the responsibilities passengers have when using community transportation.
Read more »Paratransit Customer Rights & Responsibilities Bookmark
This bookmark lists the rights guaranteed to paratransit customers under the ADA and the responsibilities passengers have when using ADA paratransit.
Read more »Neighborhood Wayfinding Pocket Guide
This guide to neighborhood wayfinding describes things to consider when walking, driving, bicycling, or taking a bus or train to reach stores, community centers, libraries, parks, restaurants, or any destination.
Read more »ADA Training Program for Motorcoach Companies: Self-Study Guide
This guide can be used by motorcoach companies for self-study or directed training. Addresses ADA requirements, securement, customer service, and employment.
Read more »ADA Guide for Rural Demand-Response Transportation Service Providers
This booklet explains ADA regulations for vehicles, service policies, and etiquette for smaller, rural operators.
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