Americans with Disability Act (ADA)

A collection of resources on the Americans with Disabilities Act (ADA) especially as it relates to transportation services for older adults and people with disabilities, accessibility for all, policies, customer service and assistance, complaint handling, and service animals.

Transit Customer Rights & Responsibilities Bookmark

5.2.16

Publication

This bookmark details the rights guaranteed to transit customers under the ADA and the responsibilities passengers have when using community transp...

Paratransit Customer Rights & Responsibilities Bookmark

5.2.16

Publication

This bookmark lists the rights guaranteed to paratransit customers under the ADA and the responsibilities passengers have when using ADA paratransit.

ADA Training Program for Motorcoach Companies: Self-Study Guide

4.29.16

Toolkit

This guide can be used by motorcoach companies for self-study or directed training. Addresses ADA requirements, securement, customer service, and e...

ADA Guide for Rural Demand-Response Transportation Service Providers

4.29.16

Publication

This booklet explains ADA regulations for vehicles, service policies, and etiquette for smaller, rural operators.

ADA Essentials for Transit Board Members: Fundamentals of the Americans with Disabilities Act

4.29.16

Publication

A resource for board members, bus, rail, and paratransit staff, public officials, community planners, advocates, and anyone seeking basic informati...

Accessibility Design Guide for Bus Rapid Transit Executive Summary

4.18.16

Publication

The report describes accessible design elements that apply to BRT systems from both the regulatory perspective of the ADA and the concept of univer...

Accessibility Design Guide for Bus Rapid Transit Volume 1

4.16.16

Publication

Volume 1 provides guidance and possible solutions for incorporating accessible design elements necessary to meet or exceed ADA accessibility requir...

Accessibility Design Guide for Bus Rapid Transit Volume 2

4.15.16

Publication

Volume 2 contains ADA compliance checklists for BRT facilities design and construction. The checklists are based on the current ADAAG requirements.

Facts about Service Animals and Transportation Bookmark

1.2.14

Publication

This bookmark includes the U.S. DOT’s definition of a service animal, customer’s rights and responsibilities regarding service animals, and c...