Americans with Disability Act (ADA) Resources

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ARCHIVED – ADA Ask the Expert Podcast

4.25.17 Audio / Video

Recorded March 30, 2017, this podcast is about the Americans with Disabilities Act and common ADA questions related to customer service, wheelchair...

2016 Transportation Trends: A Look at the Year’s Top Mobility Challenges & Opportunities

4.3.17 Publication

This report discusses trending topics—significant issues that affect the availability of accessible transportation in communities—identified by the...

Coordinated Transportation Planning Information Brief: Requirements, Strategies, and Tools for Meaningful Engagement for Older Adults and People with Disabilities

10.23.16 Publication

This information brief examines federal Section 5310 requirements related to meaningful engagement of older adults and people with disabilities in ...

Transit Operator’s Pocket Guide

5.5.16 Publication

This quick reference guide for fixed-route bus operators addresses ADA requirements such as priority seating and stop announcements. The guide also...

Facts about Service Animals and Transportation Poster

5.2.16 Publication

This poster contains brief information on ADA service requirements for service animals as well as customer and operator responsibilities.

Transit Customer Rights & Responsibilities Bookmark

5.2.16 Publication

This bookmark details the rights guaranteed to transit customers under the ADA and the responsibilities passengers have when using community transp...

Paratransit Customer Rights & Responsibilities Bookmark

5.2.16 Publication

This bookmark lists the rights guaranteed to paratransit customers under the ADA and the responsibilities passengers have when using ADA paratransit.

ADA Training Program for Motorcoach Companies: Self-Study Guide

4.29.16 Toolkit

This guide can be used by motorcoach companies for self-study or directed training. Addresses ADA requirements, securement, customer service, and e...

ADA Guide for Rural Demand-Response Transportation Service Providers

4.29.16 Publication

This booklet explains ADA regulations for vehicles, service policies, and etiquette for smaller, rural operators.