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Volunteer Driver Programs: Insurance and Liability Issues – A Workshop in 2 Parts

Part 1: Volunteer Driver Insurance

⇒ Click here to for the Volunteer Driver Insurance webinar recording

⇒ Click here to download the Volunteer Driver Insurance presentation slides

Volunteer transportation programs provide an essential, often life-enhancing services for older adults and younger people with disabilities in communities across the U.S. However, potential volunteer drivers are sometimes deterred by a concern that their automobile insurance will be cancelled if they provide volunteer rides or not cover them should they be involved in an accident when providing a ride. A recent complication is that some insurance agents make no distinction between volunteer drivers and paid drivers who work with Uber or Lyft, resulting in confusion and the threat of increased rates for volunteer drivers. This webinar will feature a presentation on the new AARP report, Volunteer Driver Insurance in the Age of Ridehailing.


  • Jana Lynott, Senior Strategic Policy Advisor, AARP Public Policy Institute

Part 2: Volunteer Driver Program Liability and Protection

⇒ Click here for the Liability and Protection webinar recording

⇒ Click to download the Liability and Protection presentation by Carrie Diamond

⇒ Click to download Liability and Protection presentation by William Henry

This webinar will focus attention on volunteer transportation program protection from liability through insurance and program policies. While liability insurance is critical to protect the program and supplement volunteer drivers’ personal auto insurance, program policies governing volunteer selection, training and procedures are equally important. The session will include a discussion of specific processes and training implemented by volunteer driver programs across the country to reduce risk.


  • William Henry, Volunteers Insurance Service Association, Inc.
  • Carrie Diamond, NADTC




November 12, 2020
2:00 pm - 3:00 pm
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