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On April 12, 2018, NADTC presented this webinar on disability sensitivity and the ADA complaint process for transportation providers. Topics include serving customers with disabilities and etiquette for interacting with customers who have disabilities in the transit environment. Additionally, examples of recognizing how to accommodate the needs of these customers will be provided along with an…

Americans with Disabilities Act (ADA) complaint processes and policies are the focus of this Topic Spotlight, one of six transportation issues reported on in the National Aging and Disability Transportation Center 2017 Transportation Trends Report. For transit agencies, a solid Americans with Disabilities Act (ADA) complaint process and policy will ensure that customer complaints and concerns…

This report reviews 2017’s trending topics in transportation. From industry news to questions we receive at NADTC, we provide an overview of what’s been important in the world of accessible transportation over the past year.  Topics include: • Americans with Disabilities Act No-Show Policies and Penalties for Paratransit • Americans with Disabilities Act Complaint Process…

The Americans with Disabilities Act as it relates to transportation services for older adults and people with disabilities is the focus of this Topic Spotlight, one of seven transportation issues reported on in the National Aging and Disability Transportation Center 2016 Transportation Trends Report. The complete report discusses trending topics—significant issues that affect the availability…

Recorded March 30, 2017, this podcast is about the Americans with Disabilities Act and common ADA questions related to customer service, wheelchairs on vehicles, and service animals. The podcast was part of the NADTC ADA Mini-Course and features NADTC Technical Assistance Specialists Ken Thompson and Julie Dupree as they address questions related to ADA transportation…

This report discusses trending topics—significant issues that affect the availability of accessible transportation in communities—identified by the National Aging and Disability Transportation Center (NADTC) in 2016. Selected topics include: • Americans with Disabilities Act • Accessible Bikeshare • Crossing Jurisdictional Boundaries • First Mile/Last Mile • Safety • Section 5310 • Shared Ride Services The…

This quick reference guide for fixed-route bus operators addresses ADA requirements such as priority seating and stop announcements. The guide also provides tips for serving customers with disabilities and those who have service animals.   Thank you to 2017 NADTC photo contest participants Senior Transportation Connection (Cleveland, Ohio) and Ark-Tex Council of Governments (Texarkana, Texas)…

This poster contains brief information on ADA service requirements for service animals as well as customer and operator responsibilities.

This bookmark details the rights guaranteed to transit customers under the ADA and the responsibilities passengers have when using community transportation.

This bookmark lists the rights guaranteed to paratransit customers under the ADA and the responsibilities passengers have when using ADA paratransit.