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The Best Practice, Transportation Call Centers and Information & Referral/Assistance, highlights successful strategies call centers can use to increase ridership by simplifying the process and increasing trust. This best practice is featured in the Best Practices Compendium, all of which are based on work of grant projects supported by NADTC, 2017-2019.
The Best Practice, Expanding Transportation Programs to Evening/Weekend Hours, illustrates how one program, Senior Transportation Connection (STC) first built a solid weekday ridership base before expanding to nights and weekends. Since the expanded hours of operation depended on income from fares, STC listened to riders and partners to ensure affordability of the rides for those…
The Best Practice, Coordination in Transportation Programs, offers lessons learned and examples from the field of communities that have brought together multiple partners to better meet the mobility needs of older adults and people with disabilities through coordination. This best practice is featured in the Best Practices Compendium, all of which are based on work of…
The Best Practice, Engagement and Outreach for Transportation Programs, highlights the experiences of several former grantees. A major lesson learned was that building trust among riders, communities and partners is critically important. Grantees valued outreach as a way to raise awareness and increase community support when new transportation services are launched. This best practice is…
This Trends Report serves as a brief introduction to the challenges and opportunities of addressing the transportation need of diverse older adults and people with disabilities and highlights the work that local programs are engaged in regarding these issues. This brief also discusses current research findings and recommendations for future research to move the needle…
The Best Practice, Access to Health Food describes the approaches of three former NADTC grantees to address hunger and provide better access to healthy food in their communities. This best practice is featured in the Best Practices Compendium, all of which are based on work of grant projects supported by NADTC, 2017-2019.
The 2021 National Diversity, Equity and Inclusion survey gauged opinions and obtained information from older adults, younger adults with disabilities and caregivers from historically marginalized and underserved communities. A total of 2,435 older adults, younger adults with disabilities and caregivers from every state and the District of Columbia responded to the survey, which was conducted between…
The Best Practice, How Section 5310 Supports Community Transportation Innovations includes a snapshot of the Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities Program and describes how former grantees use this funding to improve transportation accessibility in their communities. This best practice is featured in the Best Practices Compendium, all of which are based…
While 2020 has been in many ways unprecedented, many transit agencies have continued to excel at what they do best – move people. With their employees deemed essential workers, most transit authorities across the country remained in service during the pandemic, while developing innovative ways to operate in our new normal. The core ridership of…
The Best Practices Compendium is a compilation of the lessons learned by the 16 grant programs funded by NADTC from 2017 through 2019. The overall purpose of these demonstration grants was to establish one or more innovations—new transportation services or programs—in the selected communities. Such innovations have the potential to serve as models that may…