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Exploring Human Services Transportation: Materials Toolkit

In the Winter of 2017, NADTC conducted an online course exploring the role of human services agencies in transportation. The following written and video material resulted from the two-month program.  While each of these sessions is complementary to one another, they can be reviewed independently. You may notice that the materials posted reference Learning Assignments and a LinkedIn Forum – these aspects of the course are private to registered participants only. 

For more information on the NADTC Human Services Transportation Course, visit the course’s general information page:


SESSION 1: A Changing Transportation Landscape:  Exploring the Role of a Human Services Agency in Community Transportation 

Many services and opportunities offered by human services agencies depend on affordable, accessible transportation to locations outside of the homes. Without transportation, an individual may experience a loss of independence, reduce their involvement in social activities and personal hobbies, or feel they can no longer be spontaneous in daily life. This session will highlight transportation as a critical element in ensuring aging and disability support in a community while introducing the concept of the family of transportation services and the wide range of services and systems necessary to meet the mobility needs of older adults and people with disabilities. What is the community transportation landscape? How do you decide where the gaps are and what is needed? It is critical that human services agencies become a part of the transportation solution, but what are the questions we need to be asking ourselves, our community members, and our transportation providers to ensure we are creating a holistic system?

This session will introduce examples from human services agencies with various approaches with involvement in their community’s family of transportation services. This session is an introduction to collaboration and partnerships (a topic to be revisited in depth in the next session, “Collaboration and Coordination”) and to the concept of Mobility Management (to be further discussed in the final session, “Pathways to Discovering Community Transportation Resources”).

Session 1 Materials

  1. Video Link (Total Length: 46 min, 55 sec), PowerPoint Link
    • Video includes:
      • Introduction and Remarks by Virginia Dize, NADTC Co-Director (Length: 11 min, 54 sec)
      • Presentation by Judy Telge, Director of Development and Mobility Services and Sabrina Avila,  Mobility Coordinator, Coastal Bend Center for Independent Living, Corpus Christi, TX (Length: 35min, 01 sec)
  2. Written Material available for download by Cindy Zwart, Transportation Program Director, Sound Generations, Seattle, WA


SESSION 2: Human Services Transportation Collaboration and Coordination

If your agency provides transportation, you may receive requests for transportation that you cannot fulfill – or you may find yourself with unused capacity. If your agency doesn’t provide transportation, you may find there are times when you cannot provide support services to those in need because the individuals cannot get transportation to facilities or appointments. Coordination among transportation service providers and human service agencies is a great way to get more results from limited resources, but it requires that agencies share resources and responsibilities. This session will feature examples of agencies successful in working together to create partnerships and address a variety of collaboration strategies.

Session 2 Materials

  1. Video Link (Total Length: 36 min, 34 sec), PowerPoint Link
    • Video includes:
      • Presentation by Jon Gaffney, Senior Mobility Analyst, Erin McAuliff, Transportation & Mobility Planner from Marin Transit and Ana Bagtas, Program Manager Marin County Department of Health & Human Services, Aging and Adult Services, San Rafael, CA. (Length: 22min, 30 sec)
      • Presentation by Dave Lin, ACC Rides Volunteer Coordinator, ACC Senior Services, Sacramento, CA (Starts at the 22 min, 58 sec mark.)
  2. Written material available for download by Cindy Zwart, Transportation Program Director, Sound Generations, Seattle, WA

SESSION 3: Pathways to Discovering Community Transportation Resources

This session will help agencies learn how to connect to valuable information, access services and discover community resources in a step by step process. Using the information learned about coordination in the previous session, we will review how information management (through programs such as one-call or one-click centers, mobility managers or travel training) is considered part of a larger transportation coordination process and provides critical support in making a transportation system work.

Session 3 Materials

  1. Video Link (Total Length: 45 min, 44 sec), PowerPoint Link
    • Video includes presentation by Katie Kutcher, Aging Programs Coordinator, Centralina Council of Governments, Centralina Area Agency on Aging
  2. Written material available for download available for download by Cindy Zwart, Transportation Program Director, Sound Generations, Seattle, WA